Frequently Asked Questions

Click the “Create Account” button on the ADLi login page. You will be asked to use your ID.me account to  verify your identity and complete your registration.  If you do not have an ID.me account, you may create one on the ADLi provider app.  You may use your ID.me login credentials every time you log into the app.

After you are logged in, click the “Enroll a new patient” button on your dashboard. You will enter your patient’s information along with any caregiver that should be enrolled. They will receive an email with instructions to complete their profile.

ADLi for providers is available on any web browser. Enter https://app.adli-ad.com/ in your browser to login.  You may use the same link to register.

You may use your ID.me login credentials to log into the app.

Please click the “Forgot Password?” button on the ADLi login page.  You will be redirected to ID.me’s password recovery process.

Patients and caregivers that you enroll in the app will be sharing personal health information with you through assessments. Identity verification of physicians helps protect patient data, ensure patient safety, and prevent fraud.

If you have any difficulty with the ID.me portion of the process, please submit a support request on the ID.me Help Center.

Your health data is secured in a cloud environment using state of the art security technologies. We follow standard data security principles that include Role Based Access Control (RBAC), the principle of least privilege, security firewalls, audit logging and vulnerability management programs to continuously monitor the security of your data. In both the cloud environment and when you are using the ADLi apps, the data is encrypted in transit and at rest.

Please visit the ADLi Privacy Policy and Terms and Conditions pages for more detail.

Yes. ADLi is powered by OtisHealth, an application platform which was evaluated and accredited by the Electronic Healthcare Network Accreditation Commission (EHNAC) and DirectTrust. OtisHealth’s TDRAAP-Comprehensive accreditation is a 3rd-party verification that we apply industry best practices for security and privacy, that we comply with all federal regulations, and that our application passed all tests to prove its interoperability with major electronic healthcare systems used by most hospitals. To view our accreditation, please visit DirectTrust accreditation.

Yes. ADLi, powered by OtisHealth, and our business processes were evaluated by the Electronic Healthcare Network Accreditation Commission (EHNAC) and are compliant with HIPAA (Health Information Portability and Accountability Act) and all other federal and state regulations. For more information about our accreditation, please visit, Trusted Dynamic Registration & Authentication Accreditation Program (TDRAAP) (ehnac.org)

We do not sell your data. Our staff does not view nor manage your health information. OtisHealth uses your data to deliver health insights and services to you. This includes detailed healthcare suggestions, offering you discounts on health products and services, and offering you opportunities to participate in clinical research. We may share with Eisai Inc., the owner of ADLi, an aggregated or combined view of all user data which will not include any personally identifiable information. This aggregated data is used to understand how the apps are being used and ways we may support the Alzheimer’s community.